Customer Services, Sport & Leisure Cabinet Member – Minute – 21 November 2013

28        (7)  REVIEW OF CUSTOMER AND INFORMATION SERVICES –  The Director of Places submitted a report which sought approval of a new staffing structure for Customer & Information Services within the Customer Services division of the Places directorate.

Customer & Information Services (C&IS) was set up in June 2013 following the review of third tier management in the Places directorate. The service comprised:

  • Customer Contact Centre services
  • Local Links
  • Public library services
  • Education Library Service

It was explained that there was a need to ensure that management and staffing arrangements reflected the current nature of the service, were fit for future purpose, and offered the best possible value for money.  An analysis of current and future service needs had been completed and the proposed changes were outlined within the report and associated appendices.

Resolved – (a) That the staffing structure, posts and grades for Customer & Information Services set out in the appendices to the report be approved, and (b) that steps be taken to have the new structure in place for early in the new year.

Note: Reports are in Portable Document Format (PDF) and therefore require a suitable reader to view them. A reader can be downloaded free from the Adobe website (full instructions for downloading the reader are provided on the site).

Where there is no report this is because it is exempt, as it contains information which is considered to be of a confidential nature, as detailed in the Local Government (Access to Information) Act.