northlincs.gov.uk

The corresponding report of the following item (Minute 11 refers) contains exempt information as defined in Paragraphs 1 and 2 of Part 1 of Schedule 12A of the Local Government Act 1972 (as amended).

11 (11) REVIEW OF CUSTOMER AND INFORMATION SERVICES – The Director of Places submitted a report seeking approval for changes to the establishment within Customer and Information Services to improve service delivery for customers, service efficiency and support the future delivery of Local Taxation and Benefits services.

The council continually reviewed and redesigned services to ensure that high quality, customer focused and sustainable customer services could be delivered into the future.

Full details of the proposals, including financial implications, were set out in the report and accompanying appendices.

 Resolved – (a) That the proposed structure, as set out in the report and accompanying appendices, be approved, and (b) that the review by implemented by 1 July 2016.

Note: Reports are in Portable Document Format (PDF) and therefore require a suitable reader to view them.  A reader can be download free from the
Adobe website (full instructions for downloading the reader are provided on the site).

Where there is no report this is because it is exempt, as it contains information which is considered to be of a confidential nature, as detailed in the Local Government (Access to Information) Act.