Policy & Resources Cabinet Member – Minutes – 23 October 2014

The corresponding report of the following item (Minute 155 refers) contain exempt information as defined in Paragraphs 1 and 2 of Part 1 of Schedule 12A of the Local Government Act 1972 (as amended).

155      (28)  HUMAN RESOURCES SERVICE REVIEW The Director of Policy and Resources submitted a report which sought approval for changes to the Human Resources structure to enable it to deliver key council priorities more effectively through remodelling service functions and improved alignment of activities.


The council’s HR service was part of the Directorate of Policy and Resources and comprised the four main functions as detailed below:    

·                     Operational HR Service Teams

·                     Organisational Development

·                     Health, Safety and Welfare

·                     Strategy & Performance 

It was explained that the aim of the review was to develop a service centre delivery model, which was a team approach to providing excellent customer service through centralised and dedicated resources for HR functions.  Many issues presented by HR customers were complex; involving more than one area of HR.  

It was anticipated that customers would be able to contact an Advisory Service who would assist them in triaging their issues. Benefits of the service centre delivery model included improved communication, faster response times, less duplication and fewer errors. 

The details for the restructure were outlined in appendix A to the report. 

Resolved – That the changes as detailed in Appendix A to the report be approved.

Note: Reports are in Portable Document Format (PDF) and therefore require a suitable reader to view them. A reader can be downloaded free from the Adobe website (full instructions for downloading the reader are provided on the site). 

Where there is no report this is because it is exempt, as it contains information which is considered to be of a confidential nature, as detailed in the Local Government (Access to Information) Act.